Privacy Policy

Welcome to Firmlinx! Our website address is: https://www.firmlinx.co.za. This Privacy Policy outlines how we handle your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPI”).

Information Collection 

We gather information from you when you register on our site, place an order, subscribe to our newsletter, respond to surveys, or fill out forms. This may include your name, email address, mailing address, date of birth, online identifiers, and phone number. You can also browse our site anonymously.

Additionally, we collect data about your visit, such as duration, pages viewed, geographical information, and details about your device, including IP address, browser, and operating system.

 

Usage of Information

 The information we collect is used to:

  • Customize your experience and address your individual needs.
  • Enhance our website based on your feedback.
  • Improve customer service and support.
  • Process transactions. Your information will not be sold, exchanged, transferred, or given to any other company without your consent, except for the purpose of delivering the purchased product or service.
  • Administer contests, promotions, surveys, or other site features.
  • Send periodic emails related to your order or other products and services. You can opt-out of receiving future emails by following the unsubscribe instructions included in each email.

 

Information Protection 

We employ various security measures to safeguard your personal information when you place an order or access your personal information. Our data protection policies and procedures are designed to handle data breaches and restrict access to your personal information.

 

Data Retention 

We retain your personal information for as long as necessary to provide our services and fulfill our contractual obligations. You may request the removal of your personal information from our system by contacting us through our contact form.

 

Cookies 

We use cookies to enhance your experience on our site. Cookies help us remember and process items in your shopping cart, save your preferences for future visits, and compile aggregate data about site traffic and interactions. You can choose to disable cookies through your browser settings, but this may affect the functionality of our services.

 

Disclosure of Information 

We do not sell, trade, or transfer your personally identifiable information to outside parties, except trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. We may also release your information to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

 

Third-Party Links 

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We are not responsible for the content and activities of these linked sites.

 

Children’s Privacy 

We comply with the requirements of COPPA (Children’s Online Privacy Protection Act) and do not collect information from anyone under 13 years of age. Our website, products, and services are directed to individuals who are at least 13 years old or older.

 

Consent 

By using our site, you consent to our Privacy Policy.

 

Complaints

 If you have a complaint about our Privacy Policy or our compliance, you can lodge a complaint with the Information Regulator. Their contact details are available at https://justice.gov.za/inforeg.

 

Policy Changes 

If we decide to change our Privacy Policy, we will post those changes on this page and update the modification date below.

This version of our Privacy Policy replaces any previous versions available on our website.

 

Contact Us 

If you have any questions or concerns about this Privacy Policy, please contact us at info@firmlinx.co.za.