The right call.
The right connection.
Make it easier for callers to reach the right people. Firmlinx helps plan a business telephone system around your team, your call flow and the way your organisation communicates.
- Purposeful call routing
- Connected teams
- Clear system support
Explore how customers should reach your business and find the right person.
Give every call a clearer journey.
A PBX, or private branch exchange, is the system behind business extensions and call handling. The right setup starts with how calls should reach and move through your team.
Shape the caller’s journey.
Review incoming numbers, reception, menus and routing so the proposed system reflects how your business handles calls.
- Incoming call requirements
- Reception and routing needs
- Business-hours handling
Connect the people answering.
Discuss extensions, desk phones, supported applications and the needs of users working in different locations.
- Users and extension planning
- Handset and application options
- Office and remote-working needs
Plan the service behind it.
Bring connectivity, numbers, licences and support into the same conversation before choosing the system.
- Connectivity and number requirements
- Platform and licence scope
- Ongoing administration and support
From the first conversation
to a working plan.
Start with your environment, agree the right scope and keep responsibility clear as the work moves forward.
Map your calls and people.
We discuss numbers, users, locations, current equipment and the call-handling needs of your business.
- Users and extension requirements
- Incoming and outgoing call patterns
- Existing telephone arrangements
Call features, applications, number portability, recording and licence requirements depend on the selected platform and provider. We confirm availability and inclusions in the proposal.
Make the system fit the conversation.
A front desk, a growing team and several offices do not handle calls in the same way.
Reception and customer calls
Consider the route from the first ring to the right person or department.
Let’s discuss thisA flexible team
Discuss telephone access for people working across desks, locations or supported devices.
Let’s discuss thisA system ready for change
Review your current setup and the call-handling requirements it needs to meet next.
Let’s discuss thisA few good
questions.
Bring your current setup, your questions or the problem you want to solve. We’ll help make the next step clearer.
What does PBX mean?
PBX stands for private branch exchange. In a business telephone setup, it manages internal extensions and call-handling functions, with available features depending on the platform.
Can we keep our current telephone numbers?
Number portability depends on the numbers and providers involved. We review the current service and confirm the proposed porting or migration arrangements.
Can staff use the system outside the office?
Supported applications and remote access options depend on the platform, licences, connectivity and configuration. We review those requirements with you.
Can you work with our existing handsets?
We check compatibility, condition and licensing requirements before confirming whether equipment can be retained or should be replaced.
Let’s map your business calls.
Tell us about your users, numbers, locations and the telephone experience you want to improve.