Effective Date: April 2025
Introduction
Welcome to the Firmlinx website (https://www.firmlinx.co.za/). These Terms and Conditions govern your use of our website and the services provided by Firmlinx (Pty) Ltd (“Firmlinx”, “we”, “us”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms and our Fair Usage Policy and PoPIA Compliance.
Definitions
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“Services” refers to all products and services offered by Firmlinx, including but not limited to ICT support, network infrastructure solutions, cybersecurity, cloud hosting, repair services, office automation, internet connectivity (including backup solutions), and items available in our online shop.
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“User” means any person or entity accessing or using our website or services.
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“Content” includes all text, images, graphics, and other materials available on our website.
Acceptance of Terms
By visiting our website or using our services, you confirm that you have read, understood, and agree to these Terms. If you do not agree to these Terms, please do not use our website or services.
Description of Services
Firmlinx offers a comprehensive range of IT and communication solutions designed to consolidate your service providers into one seamless experience. Our services include:
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ICT Support and Repair Centre: Professional technical support available 24/7/365.
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Network and Infrastructure Solutions: Including network infrastructure, CCTV, cloud & hosting, cybersecurity, and office automation.
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Internet Connectivity: Reliable and secure internet services, with optional backup solutions to ensure uninterrupted connectivity.
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Online Shop: A curated selection of ICT-related products such as desktops, laptops, monitors, printers, and accessories.
Details about our offerings can be found on the relevant sections of our website.
User Obligations
When using our website and services, you agree to:
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Provide accurate and current information when required.
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Use our services in a lawful manner and refrain from misusing or interfering with the operation of our website.
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Abide by our Fair Usage Policy to ensure optimal service for all users.
Payment and Orders (for Online Shop)
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Pricing and Payment: All prices listed on our website are in South African Rands (ZAR) and subject to change without notice. Payment must be made in full at the time of purchase.
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Order Acceptance: An order placed via our website constitutes an offer to purchase. We reserve the right to accept or decline your order at our discretion.
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Refunds and Returns: Please refer to our shop’s refund and return policy for detailed information regarding cancellations, refunds, and exchanges.
Intellectual Property
All content available on the Firmlinx website, including text, graphics, logos, images, and software, is the property of Firmlinx or its content suppliers and is protected by South African and international copyright laws. No content from our website may be reproduced, distributed, or transmitted in any form without prior written permission from Firmlinx.
Privacy and Data Protection
Firmlinx is committed to protecting your privacy and complies with the Protection of Personal Information Act (PoPIA). Our practices regarding the collection, use, and disclosure of personal information are described in our Privacy Policy. By using our website, you consent to the processing of your personal data in accordance with our Privacy Policy.
Disclaimers and Limitation of Liability
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Disclaimer of Warranties: Our website and services are provided “as is” without any representations or warranties of any kind, either express or implied. Firmlinx does not guarantee that our services will be uninterrupted, error-free, or secure.
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Limitation of Liability: Firmlinx shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, our website or services. Our total liability in any case shall be limited to the amount paid by you for the specific service or product.
Modifications to Terms
Firmlinx reserves the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website or our services following the posting of any changes constitutes your acceptance of those changes.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the South African courts.
Termination
We reserve the right to terminate or suspend your access to our website or services, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
If you have any questions, concerns, or feedback regarding these Terms, please contact us via our Contact Us page or at the following address:
Firmlinx (Pty) Ltd
17 Geringer St, Del Judor, eMalahleni, 1035
Email:
info@firmlinx.co.za
Phone: 087 234 9200
